Pathetic Service

I've been with Discovery Insure for several years without claiming . Extremely disappointing that my 1st claim that I had processed after several years has been rejected. I have made countless calls to follow up on this claim and have tried to be as helpful and accommodating as possible which has failed to be considered. Claim was made for 2 Mobiles and required ITC black listing. 1 was actioned and the other MTN had an issue doing which an email was provided as proof acknowledging the phone belonged to me and they just couldn't black list it. After waiting for "Higher Management" I was eventually told that both claims will not be paid by the claims consultant Donovan Chetty. Told him that I will not be calling moving forward and will make a complaint. Asked who the Team Leader was from the assessing department that was responsible for this claim was i.e. Cindy Postman. Advised that if she is interested she can contact me which she failed to do. Extremely disappointing service for such a small claim in comparison to the thousands that have been spent in premiums over the years as I have 2 cars , house hold and mobile devices insured etc.