Pathetic service

Despite being promised valuable service - I got the exact opposite. It's nearing the festive season and I find myself sitting without a car hoping for a miracle 3 months later.. and counting. I had an accident on the 4th of October 2018, the claim was only authorised on the 2nd of November 2018 with minimal updates from the claims advisor and the assessor/investigator- Gordon Van Wyk and Marius Swart. The repairs then took another month as I received an sms on the 7th of December 18 to pick up my car. Tell me Discovery, how do you explain allowing your client to be debited for 3 car repayments without having the car, then having the audacity to debit your premiums!!! I go to pick up my car hoping this nightmare has come to an end only to find out that the workmanship performed at Riverside autobody was poor and not all of the damages was repaired. Discovery has now declined including further damages picked up by another assessor brought in by myself without providing a valid reason. The panel beater called again to advise that my vehicle is ready, so i must drive around with faulty break cables on my 1 year old, within warranty car, because Kubus at net assess said no to my additionals without reason. I have gone to the extent of emailing the owner of Net Assess for proper feedback with no success.

I wish your feedback was as quick as when it comes to debiting my account monthly. Next thing I will be notified of is that the panel beater has closed.

I have waited 3 months and emailed all those in this complaint 3 hours ago- of course nobody responded as I am still waiting for a response to an email sent 3 weeks ago!!!!! I now have to run around and get pushed from pillar to post trying to figure out what's going on with my car and the claim itself and there's no professional nor constructive feedback from my so called insurers and their service providers. I have never been so disappointed or disgusted. what's the point of bragging about world class service when your staff deliver everything but that. I paid my premium and have a valid claim so fix my car the right way!!!!!!!

you're lucky hello Peter doesn't have a zero star option cause WOW!