Pathetic Service

I had a car accident on 22 May 2018 whereupon Discovery towed my vehicle to an assessment centre. Two weeks later 7 June 2018, I never heard from Discovery Insure again, no updates as to how far my assessment is. I emailed Nadine Tarr and Thabang Lesiamo five times the persons who handled my claim but to my disgust they did not even bother to reply to any of my emails. I had to call into the call centers just to find out how far my claim is. Two weeks is a long time to wait just for your car to be assessed. I eventually had to contact my sales rep at Discovery who sold the policy to me to intervene in the matter. I was thinking of changing my Medical Aid to Discovery but hell no. It is indeed sad to get such a pathetic service from such a big Insurance firm who claims to be one of the best. Will never refer friends or colleagues to such an insurance firm ever.