Pathetic service!

I have been with Discovery for a few years now.I have Medical aid, Life,house and car insurance with them, unfortunately I am about to leave this company due to the level of service I am receiving at the moment. I am DISSAPOINTED!!!

My car accident claim was registered on the 12th of April , exactly 3 weeks ago today. I don't even know where to start. The communication from my claim administrator is non-existent. . Discovery has possession of my car documents, change of ownership papers,( as my car was a total write off) and now it is like pulling teeth to get management to sign certain documents for finalisation of my claim. According to the one consultant these documents have been submitted to management a week ago! another one even told me on Monday morning that I will be receiving the letter to sign to proceed with the claim in an hours time as he was just about to submit it to management (thought they already submitted it), ....that was Monday 8:30 am. Still waiting!!!!! Yesterday another consultant told me I will have it buy the end of yesterday and this morning one more told me I will have it by the end of today. Please take note I have to call them to get some information regarding my claim. Needles to say.....my inbox is still empty. Come on!!!! They do not have a cooking clue what is happening in their own department.

I don't have the time, energy and patience to deal with this. CALL ME ....or even better...respond to me via email so that I can rejoice in the the nonsense you keep dishing up.