pathetic service!!!!!!!!!

I was involved in an accident on the 17/11/2017 i called in to discovery and reported my accident and followed all the protocols. i was then assigned VULINDLELA NTSELE in charge of my claim, because of the nature of my job as a flight attendant i had a flight to America for 10 days 3 days later, i was informed by one of the personnel from the claims department that i had to temporarly close my case till i get back because if the case remained opened then it would mean that they would have to remain in contact with me till the case is closed, so i agreed. when i arrived back i never heard from vulindlela and I'm so frustrated because i have made numerous calls and get told that vulindlela is busy at the moment they will get him to call me back which he never dose. i currently have a 30 day car hire which will expire on the 30th of this month, i sent this guy emails and get an automatic reply that he is out of his office but to please email another guy by the name of thando....also the same he dose reply aswell. my car is apparently a write off so now i would like to know from discovery what the hell is going on ....if the car is a write off then just settle the bank and give me my money or if the car is repairable please repair it. i would like to have some sort of response from some one. I'm gonna be stuck without a car.