Pathetic Service

<p>Im currently insured with Discovery insure and recently was involved in an accident. I have put my claims through which was approved and advised to hand-in my car to The Body and Paint shop in Umbilo.</p> <p> </p> <p>I handed my car in on the 14 July 2017 and was advise estimated time frame of 2 weeks.</p> <p>I did a follow-up on the current progress of my car last week on the 27 July 2017, my car was lying on the side of the road stripped bumper and tail lights, dirty as ever. And no sign of any body work that has been done to my car at all. Spoke to the owner of this body shop and asked him politely to estimate when my car will be ready to be picked up.</p> <p> </p> <p>I got back to the office wrote an email to Discovery Insure stating my concerns.</p> <p>Also advising them my courtesy car is only for 30 days and that i aint happy with the body shop my car is at for repairs.</p> <p>I only got a response from Discovery Insure 31 July 2017 and advise my car will be ready 2 August 2017 which to me did not make any sense why i was asked to hand-in my car over 2 weeks ago and can be repaired in 5 days.</p> <p> </p> <p>Today, I went to check the progress and once again my car is lying outside on the road stripped, dirty as hell.</p> <p>The back qaurter glass has been removed giving access to anybody walking pass can put their hands in my car and open and take what they want. This body panel beater is located just beside the road with no security gaurds monitoring the area with the cars lying outside.</p> <p> </p> <p>I contacted the Discovery Insure agent and requested their manager to esclate my current issue.</p> <p>But was inform their unavailable to assist me right now his in a meeting surely this isnt the manner to treat a client.</p>