Pathetic service

<p>Following rejection of my claim I have received little or no service from Insure. My claim was rejected based on incorrect info I allegedly gave when I took up the policy. I have requested, several times, for the call recording so I can validate what they are saying and to log this with the ombudsman. I was told last week I would need to sign an indemnity form before getting a disk with my call recording, then I was told it was not necessary then I was told yesterday that I need to sign one. Was contacted yesterday by a manager Nicole van Heerden advising that a team leader, Kagiso would ring me and address my concerns. I have received no correspondence from Insure as of late. No indemnity to sign and no call from the team leader. I am also due for a refund as Insure debited the full premium. If they are right and fair why is it so difficult to get a recording of my call, I am entitled to it. I do not want a transcript of what I said, I want to hear for myself that indeed this claim has been handled fairly. This is so disappointing for a company that holds itself so highly and claims to be WORLD CLASS. I am so disgusted with what I have had to endure the past few days.</p>