Pathetic Service
<p>I've got a motor vehicle claim that been hanging now for three months. It was a cash setllement but some if the issues has not been sorted out and we are struggling to get any info out of Discovery. They never return my calls they never return my emails. The agent Itumeleng that works on the claim just don't CARE AT ALL. It is like talking to a brickwall when you want something to be done by Dyscovery. At this monent I feel like moving my insurance to someone else. How can they ecpect a good service rating if you don't get any service from them at all?</p>
Thank you for bringing this to our attention.
We apologise for the inconvenience incurred due to lack of feedback.
Please be advised that we made contact this morning, but couldn't get a hold of you.
We understand that Itumeleng has been in contact with you, we are currently awaiting for the updated assessment report to add the additional items.
We will follow up until claim is concluded.
Regards,
Sakhe
Discovery Insure
Thank you for bringing this to our attention.
We apologise for the inconvenience incurred due to lack of feedback.
Please be advised that we made contact this morning, but couldn't get a hold of you.
We understand that Itumeleng has been in contact with you, we are currently awaiting for the updated assessment report to add the additional items.
We will follow up until claim is concluded.
Regards,
Sakhe
Discovery Insure
Hi
Itumeleng only rep**** to my email 18h00 yesterday, when she received my last email saying I had loaded a complaint on HelloPeter?
Why didn't she rep**** to any of my other 3 emails requesting a feedback? If she did then it wasn't neccesary for me to go to HelloPeter.com to get a reaction from Discovery.
If you guys tried to get hold of me thus morning, why didn't you left a message for me ?
Hi
Itumeleng only rep**** to my email 18h00 yesterday, when she received my last email saying I had loaded a complaint on HelloPeter?
Why didn't she rep**** to any of my other 3 emails requesting a feedback? If she did then it wasn't neccesary for me to go to HelloPeter.com to get a reaction from Discovery.
If you guys tried to get hold of me thus morning, why didn't you left a message for me ?
