Pathetic service

<p>I land up in an accident near Kimberly on route to Johannesburg on the 26th December 2016. Since then, my car was only assessed 3 weeks later and I only get car hire only lasts 30 days. I need to return the car tomorrow and still don't have a cooking clue as to what is happening with my claim. I, the customer has to call discovery insure for an update. I have to do this at least 3 times a day until I get an email with a one liner. I'm tired of having an update that says it's in the hands of the team leader. So, today I tried to call 6 times to speak to this so called team leader, 4 hours later, nothing. </p> <p> </p> <p>Can someone, not my claim administrator, but someone that can give me an update today, please CALL me on my mobile. </p> <p> </p> <p>What pathetic service, teach your staff how to communicate effectively. </p> <p> </p> <p>Claim number ********** </p>