GN
Gerrit N

1 reviews | Active since Mar 2011

01 Apr 2015, 13:31

Pathetic service

My Vehicle was ****** on Saturday the 28th of February 2015. SAPS recovered the vehicle within minutes of it being ******, SAPS was fantastic. There was damage to the car. Then the nightmare started with Discovery. I reported theft on Monday the 2nd of March and gave Discovery all the details like case number, investigating officer, the location of the vehicle etc. Discovery only collected the vehicle on the 10th of March after they informed me that I collected the vehicle from Aeroton depot on the 9th of March which I did not. The accessors first only listed half of the damage. The panel beaters then gave the accessors a complete list of the damage. Today is the 1 of April and the panelbeaters are still waiting for Discovery to give them the go ahead. When you phone Discovery you always speak to a different person the result is if you phone 3 times a day you will get 3 different stories. My cellphone that was also ****** was replaced with an inferior phone (I checked it with the IMEI numbers) I reported and silence. Discovery Insure is a great company when paying your premiums, try and claim these guys will do their best to not pay out what you are insured for. This is Disgusting!

0
Replies (1)
Discovery Insure
Discovery Insure's reply01 Apr 2015, 17:26
Official
Hello GerritNel,

We need to unconditionally apologise for the lapse in service you have experienced and for the lack of communication experienced.

Our claims management team is looking into your concerns and you will be contacted with feedback.

Kind Regards,
Tsholofelo
Discovery Insure