Pathetic service

It is time that Discovery sets up a complaints number where top notch people can deal with problems from the public. It does not help to just phone Discovery insure and speak to whoever answers your call. They apologise for your problem and promises to call back but nothing happens. The problem remains. It is now 5 (five) months since I joined Discovery insure and still not have my cellphone paired with the DQ device. Its a real ordeal do get this done in my experience. And i'm being inconvenienced because I work away from home and they do'nt do installations on Saturdays therefor I have to take time off work to go to Pretoria to get it done on Fridays or Mondays. SOMEBODY PLEASE HELP. This is a disgrace for a top notch company like Discovery.