Pathetic service

Good day, I was involved in an accident on the 11 June 2021 and logged an accident claim with Discovery on the 11 June 2021,Claim number *** & Everything went very smooth, and the Car was collected from the accident scene very quick. A car hire was sorted very quick. On the 15th June 2021 i made a follow up call with discovery because since then i never heard anything from them. Then i was told that " we are waiting for the assessor to give us the report" and the report was supposed to be available within 7 days from date of accident. Then on Friday the 18 June 2021, i send another follow up mail. Still the report was not yet available. Since then i was following up everyday, until Thursday the 24th June 2021 when i was told that the report will be ready by 9.30. To cut the long story short, i still haven't heard anything from Discovery Insure, no report no nothing. My problem is the Car Hire i'm using must be returned back to Avis end of next week. It seems like Discovery is not willing to get my car fixed before then. I feel like they want the car hire time to lapse purposely. Very disappointed with their service.