Pathetic Service

I've only been with this insurer for a few months and I regret making this switch. I switched to Discovery only because of the zero excess I was getting on my insurance, but what a price to pay!! My car was hit badly while I parked outside my grandmother's place by a lady who was either drunk or heavily medicated and so had apparently passed out. This happened on 14 April. My car was only a month old at the time. I received a courtesy car as per my contract, for 30 days. I heard nothing from the insurance for two weeks until I called them, only to find out that they taken my car registration was written down wrongly so the assessment hadn't been done but no one even bothered to contact me. Assessment was finally done and only after another two weeks did they receive the report. And still I had to call and make follow ups. Its almost two months now without my car and not even ONCE has Discovery called me about any details of the incident or any update. This is now the fourth week that the panel beaters are waiting for a car part. I had to take the courtesy car back to Avis because Discovery refuses to further extend my car hire, and the panel beaters "have no rentals until end June". So now I am with no car until whenever they finish with my car. I am unable to afford hiring out a car now on my own account cause I'm still paying my car installment and my insurance (which has now already gone up by over R600), and my wedding is in a weeks time so have no extra cent to spare. I deeply regret leaving my previous insurer (Outsurance). I was with them for almost 10 years with no hassles. Less than 6 months with Discovery Insure and I have had it!!!!!!!