Pathetic, Rude and Extremely Poor

<p>I took a policy during the month of February and was informed of the tracker and vitality drive. I was informed by an operator that if my card is not linked I should keep my slips and email them once it is linked. I have not done this and received a response that it will not be allocated as the card was not linked. I informed the operator that I spoke an operator in the vitality drive drive department whom I informed of what I was told and that in a following email I was not informed that it will not be allocated if the card is not linked. She blatently informed me that she will not listen to any calls and simple give me the same feedback in 48 hours. There is absolutely no other way to describe this apart from rude and a total disregard for customer experience. The service stinks. I want answers and I want them quick.</p>