GvdH
Geraldine van der Horst

1 reviews | Active since Oct 2009

09 Oct 2015, 17:03

Pathetic products and service delivery

ONCE AGAIN!!! DISCOVERY NOT KEEPING TO ITS PROMISES!<br> <br> in the last 18 months My C-Track unit has been repaired and replaced so many times, Every 2-3 months my unit is faulty. I had replaced my car battery twice due to this unit! <br> <br> NOW...MY CAR KEEPS ON BEEPING!!! THE WHOLE TIME DUE TO DISCOVERY'S UNIT AGAIN. I phone and I get told that they can only push me in by the 20th of October. So for the next two weeks I must carry on driving with that loud beeping sound and probably have ANOTHER car battery dying!<br> <br> This is so pathetic that i don't even know what to say! This is now silly me thinking it's good having your medical aid, insurance, life cover etc ALL WITH DISCOVERY. <br> <br> I GUESS I NEED TO RECONSIDER THAT STUPID DECISION OF MINE SEEING THAT THEY DONT FEEL THE NEED TO SERVICE THEIR COMMITTED CLIENTS!!!<br> <br> DISSAPPOINTED!!!

0
Replies (1)
Discovery Insure
Discovery Insure's reply09 Oct 2015, 17:30
Official
Hello Dean123,

Thank you for taking my call.

As discussed, I have escalated your concerns to the DQ-Track management team for an expeditious resolution.

Please accept our sincere apologies for the frustrations and delayed service experienced.

Regards,
Sekgobola
Discovery Insure