Pathetic insurance

I have had the worst experience yet with Discovery. My claim was submitted on the 6th of December 2021. I was told my car was going for an assessment on the 9th. I followed up on the 14th as I had not heard anything further. I was told they could not find my car and my call was dropped multiple times. My car was then only taken for an assessment on the 15th after my father had to call you guys, so because I am a female I wasn't taken seriously either. This is totally unacceptable and pathetic service. Till today the 4th of January 2022 I am yet to hear if my car has been fixed. Imagine having to find atl transportation for a whole month. You can even get my car sorted out in an acceptable time period but you damn well make sure the debit order goes off my account.