Pathetic infrastructure

Discovery consistently blames "system issues " for poor customer service i was deducted on tge wrong debit day twice when calling in I an told it is a system issue, a refund will take 2days in which tge actual debit order is set so I ask Discovery what is the point how are you taking accountability and what are you doing to compensate your clients it cannot be a mistake each month. When calling in im told its others that experience this as well but they are not financially impacted !