Pathetic horrible service from Discovery insurance!!!!!!!!

I am utterly disgusted with Discovery communication skills and the call center. I have over 50 + calls made from my cell to Discovery Insure. My claim number is ***. It is a horrible experience dealing with such a reputable company like this. It is an embarrassment. I am considering moving my vehicle insurance to another provider who would be competent to serve their patrons. I am appalled by the service we are receiving the selective "reading and replying to email" Desmond Shongwane / Sanele Ngidi / Nombali Maseko are the three individuals names who should be dealing with my claim from start to finish yet I am the one doing the constant follow ups. If my vehicle damage costs +- R55 000 from 2 quotations received from 2 reputable companies both of which are on Discovery's panel. Why would Discovery not pay my claim in full subtracting my excess that needs to be paid? Does this even make sense?????? I do not want a cash settlement!!!!!!!!! I need my vehicle to be sorted. My vehicle is currently at the repairer stripped and should there be any damages or theft - Discovery will be held liable and responsible due to no response to emails. I will resort to further social media posts should this matter / full payout not be sorted by 11am tomorrow the 5th March. I am sick and tired of the amounts of money I have lost phoning Discovery. Be it for my medical aid or vehicle insurance!!!!!!