Pathetic

Good day

I’m writing this email after just being on hold for 10 minutes to get transferred to a agent with no luck.

I have logged a claim nearly two weeks ago , claim number *** , until today discovery has never called me about the claim instead I had to follow up. Their was water damage that has not added black mould.

I am currently sick from a bacterial infection which is most likely linked to this. Yet discovery is completely absent from helping customers.

I had to phone to get an assessor assigned , then I had to phone to find out a few days later the assessor didn’t accept the job and then only a new assessor was appointed . Am I suppose to be the person running the show.

The incompetence at the claims department is literally making me physically sick because a wet and mouldy kitchen is allowed to just be left like that in my house until you one day decide to do something about it. I did say I could get my own people but I was told no.

Till today whoever my claim was assigned too hasn’t even bothered to call or email. This is the service you give.