Pathetic Discovery Insure

I am a longstanding client of Discovery Insure with my entire insurance portfolio (buildings, vehicles, house content, jewellery etc.) on their books. I am not a frequent claimer but I am a frequent payer, in fact I pay almost R4000 on the 1st of every month for my insurance cover but I can't really say that I get what I pay for. I logged a claim (claim no. ***) early on Monday morning, i.e. 4 workings days ago, but since then the feedback has been poor and the overall experience very frustrating with only a few automated e-mails and sms messages received from Discovery despite various emails and phone calls by myself and my broker.

First I had to wait 24 hours before they contacted me after the claim was logged, then they appointed the wrong service provider, then I had to wait another 24 hours before the correct service provider came out to do the assessment, however they suggested that a further assessment (leak detection) is required by another service provider which is fine but another 24+ hours has since passed and apart from an sms to say that the assessment is complete (which is not the case) and despite various e-mails from myself directly to the person assigned by Discovery to assist with my claim I simply don't get any reply or feedback from them regarding the latest status and progress of my claim.

Discovery might be one of the biggest insurers in the country but this is pathetic service to say the least, I bet Disvovery will respond to this review on Hellopeter before they reply to my numerous emails. But so be it, I guess I will be looking for a new insurer before Christmas as my current insurance ***boys will soon "disvover".....

Tiaan Wright