Pathetic Discovery insure

I had a claim registered with Discovery insure. Last week Friday I received an email stating that the claim has been approved and a certain amount of money will be paid into my account today ( which was last week Friday) and also that the funds will reflect in my account between 48 to 72 hours. After myself and my broker followed up, the payment was only made yesterday, 3 full business days later than what the email stated and guess what, the money still doesn't reflect in my account - wonder what happened to the 48 to 72 hours.

Part of this claim was where Discovery insure appointed a company to replace the damaged television sets. I then caught the company trying to ***** R3000 for so called delivery costs from the claim. That had to be cancelled.

Then Discovery gave me a Makro store voucher to replace my damaged television sets. As I live 130km from the nearest Makro store, I wanted to buy the television sets online, but guess what, the voucher Discovery gave me is only for in sore purchases.

SO that voucher had to be cancelled again and we got to the point where Discovery would pay the funds into my own account and I could buy the new television sets. But the payments on this also didn't happen until myself and my broker had to follow up.

The service and urgency on this claim from Discovery insure and how they settle/ handle a claim is absolutely shocking.

Why must a client and his broker follow up before anything happens and gets done? Why does Discovery make payments in such a way that from Discovery to a Discovery bank account it takes 3 days for those funds to reflect after Discovery already delayed the process.

1 of the worst experiences ever to get a claim settled.