Pathetic Discovery Insurance

I've been with Discovery for many years but after my recent claim I'm taking my business elsewhere. I filed a claim on 6 December for lightning damage to my security system. My broker told me to replace the system and send the proof of payment as I had to replace it all myself because I cannot be without my security system. If I had to wait for Discovery I would still be without a security system because my claim has not been paid out. I sent the proof of payment for R8014. Today I receive an email stating that they are sending me a R13700 Takealot voucher. TO DO WHAT WITH! I paid R8014 out of my own pocket and I want my claim to be paid in cash. How difficult is it to pay out my own money to me as I pay my insurance premium diligently and they can see that I paid for a new security system. Why send me a voucher that is worth R5700 more than I spent in the first, what a waste of money. The problem is that 3 people have communicated with me so far. There's no continuity in their communication.Secondly they do not even pay attention to detail which tells me the client means nothing to them. This is also proven in the fact that they inform me that someone will pick up the damaged goods. But the 2nd person who communicated with me arranged that an electronic company pick up my damaged items for assessment. So Discovery paid for that but they don't even know that the damaged goods are not with me anymore. This is absolutely pathetic. Don't insure with Discovery! Their communication and turnaround time and customer care is PATHETIC