Pathetic Customer Service/Absolute Worse Experience

Re: Pathetic Customer Service/Absolute Worse Experience

So, just in term of how my claim has been handled by your subcontractors and assessor , I have not been very impressed to say the least, absolutely worse experience.

To date, I received NO correspondence from Discovery Insure on the reasons for my claim being rejected.

When my broker lodged the claim on my behalf for my pool pump on the 11th. YOUR contractors came out and they checked the box where I showed them where smoke was coming out from, they did not even open the filter to check for so called sand. They only checked the box and I showed them the wires that I disconnected when I saw smoke coming from the pump. They never opened the filter, they were more afraid and distracted by the dog. Your accessor who then came out the next day ,Francois says that his findings and the guys (contractors) findings, there report/findings corresponds, that the sand in the filter was picked up in the filter of the pump.

So, I had a professional pool service guy come out on Saturday to come and check my pool pump. He advised me that the sand particles and debris that was found at the bottom of the filter was in actual fact not that from the sand filter as the grains are much bigger, the sand/debris that was found inside bottom of filter was that of normal sand that the creeper sucked up . And this I can attest to, as I have garden services who uses blowing machine, and this is the sand particles that would land up in pool surface.

I must say, I am not very impressed with Discovery, as in my opinion, Discovery looked at every reason not to approve claim.