Pathetic Customer Service When Claiming

I wrote a review here on the 29th of April about the complete lack of customer service at Discovery Insure.

Everything is fine until you need to claim with these guys.

Both my claims have been handled terribly and have cost me endless time and lots of money due to the incompetence and lack of ownership of issues from claim handlers.

My current claim saw discovery misplace my vehicle for a week after they towed it to a storage facility but kept insisting that I had arranged the towing privately and kept telling the assesors to contatc me to arrange viewing of the vehicle.

Now because it took over a week to have the car found and assessed my car hire has expired and my vehicle is still a week away from being fixed.

I am now expected to pay for my own car hire.

Worse than that I have still not received any feedback on my review or emails sent to their complaints email address.

Pathetic.

My last claim it took discovery 3 months to arrange for a replacement glass for my back window. again I couldn't get any response from my numerous emails and phone calls.

I will be canceling my insurance with them as soon as this claim is resolved. I should never have given them a second chance.