Pathetic CUSTOMER service

South Africans please come to my rescue why people are using Covid 19 as an Escape goat when they are dismally failing us showing pathetic customer service. Discovery have put me in a serious risk after a month i have purchased a 1,6m car from Mercedes i found out it wasn't insured also other vehicle that was on the existing policy was taken off without my knowledge. I have sent over ten emails to be precisely just been premised will call you back, who ever calks after a week will say we are sorry just that people are working from because of the Pandemic. Suprising enough i believe they have tools to do work from. So im looking for a new insurer after have discovered that actually its been two months thinking that discovery is with me.I wonder what document was sent to the dealership as to release the vehicle. PLEASE ASSIST