PATHETIC CUSTOMER SERVICE ATTITUDE

I have this individual Tando Myemane within Discovery that have NO clue what it is to provide customer service. I emailed him multiple times called and left messages, i had sight of messages his colleagues send to him informing him that i called and that he should call me back, he just does not care or take action/responsibility. This is regarding an already authorized claim no: - *** where i advised him of defect work done by the contractor appointed (which was completed on Tuesday 15th) outstanding is the carpet issue. Though Discovery assigned an assessor to inspect the carpet, all I am trying to get from this gentleman was whether he received the report and what was the finding and decision. Nothing else and this it would seem is to much to answer.