Pathetic Customer Service

I logged a claim for my fridge contents in February 2022, I informed the Discovery consultant that my fridge still seems fine however if I have issues later on I would inform Discovery. About 2 months ago I noted that my fridge was starting to freeze everything, I then contacted my broker to reopen the claim. An assessor came out to check it and informed me that the temperature setting were wrong and he adjusted it to the correct settings. There has been no improvement with the temperature and the fridge is still freezing up. I contacted my broker about 3 weeks ago to re-open the claim and too date I have not received any calls from Discovery Insure. I have to continuously buy food daily so it doesn't get spoiled in the fridge. This is costing me a lot of money due to Discovery Insures bad customer service.