Pathetic customer service

Absolutely terrible customer service from Discovery Insure. I had an accident on the 11th May and still waiting on the repairer to fix my car. Netassess initially quoted damages of R34000 and now the damages are close to R100000. After calling and emailing and waiting for someone to assist I managed to get into contact with a consultant who agreed that Netassess would go back to reassess the damages ensuring that all damages were picked up. I just received an email, after requesting feedback since the 05th July, that this will not be taking place. The repairer has done all the assessments necessary. What is the point of NetAssess then? Also Discovery felt it necessary to send the repairers and email indicating the have a 40 percent write off, I am struggling to understand why Discovery would give this information to the repairers. It’s now over 2 months and I’m still waiting for my car. Discovery couldn’t be bothered that my car is still not repaired and I’ve asked so many questions around why they would let the repairer know I have a 40 percent write off and have received no response to this. Considering the timelines no courtesy call from Discovery, no response to emails without having to follow up. Pathetic!