PATHETIC CUSTOMER SERVICE

How Pathetic service can you get !!! take 3 weeks to decide whether a new bumper must be placed on my Audi Q7. The first assessor says replace bumper, then his boss says no, then panel beaters says must be replaced. then report back to the manager of the assessment company and then he says no again. then bumper is taken of and panel beaters says can not be repaired, now manager of assessment company must go out again to decide, meanwhile I have to wait and no one at discovery can follow through on the process and ensure that the customer is happy - Discovery I pay you, if I have not got involved in this issue it will drag on forever. you need more capable persons in your call centre to resolve issues as this as it must be always be referred to a supervisor which you can never get hold off as they forever in meetings and no one has the decency to get back to you. Discovery you have become to big to care !!!