Pathetic Customer Service

I am shocked by the service that I am recieving from Discovery Insurance Third Party calims. My car had rolled through a neighbours wall in November 2017 and the body corporate indicated that my insurance pay for the repairs of the wall. Since December 2017 the body corporate has not recieved any response form Discovery Insure and the body corporate is now asking me for the money that was paid to repair the wall due to the time that has passed and Discovery isnt responding for 3 months now. I will need to reconsider my insurance company for someone who would have my back.