Pathetic client service

Does the cancellations department even exist? I’ve called about 10 times to cancel my insurance and every time I’m put through to that department, no one ever answers. I have spent about R400 airtime waiting for the cancellation department but no one ever answers and after waiting hours, they drop my calls! Been told they would call me back but no one ever does! It’s been 3 weeks trying to get through and still haven’t been able to. What a useless department!