Pathetic Claims Service

Made a claim on the 1st of June , 2 months later with a lot of follow up calls from one consultant to another, my car is still not fixed. Car hire expiring and the response I get is that sorry you don't have car hire extension. From not being to locate a car for a week after they towed by the towing company chosen by them to a repair center of their choice. To getting my car moved to another repair center and be told by the Service Provider that I must bring the car for repairs on the 22nd of July. All the time calling and being told that we will investigate on the progress of your claims and call you back, which they never call back. With close to 25% annual increase on the monthly premium...this is the kind of service I am receiving.