Pathetic Claims Service

<p>I recently put a claim through to have my car repaired. The service I received from Discovery was utterly pathetic. </p> <p>My car rental was cancelled early numerous times due to Discovery stating that my car would be ready. As the customer, I had to call Avis, the Panel beater and Discovery to have the matter resolved as the panel beater clearly stated that my car was not ready. Discovery cancelled Rental without even advising me. I was advised by Avis and had to run around to sort the matter out. This happened on numerous occasions.</p> <p>To make matters worse, Discovery selects the panel beater you can take your car to, but does not take responsibility when their panel beaters do not deliver on time.</p> <p>When my car was finally supposed to be ready a month later:-<br />1. The rear left wheel thread and nut were not repaired.<br />2. There was a scratch that was on the car above the rear left wheel that was not there when I dropped the car off at the panel beater. Pictures taken by the panel beater prove that the scratch was not there when the car was dropped off.<br />3. My radio all of a sudden does not work. No sound comes out while the radio is switched on. My phone connects to the Bluetooth but no sound comes out of the speakers. The radio was definitely working when I dropped the car off on 13 June.<br />4. My battery is giving trouble and is only 1 year old. It appears that the battery was not disconnected while the car was left and allowed to run completely flat. This could be the cause of the airbag issue that the panel beater was trying to correct the day before I picked my car up as well as the radio issue as the radio required me to enter a code which I did on return home only to find that the radio was not working.</p> <p>After numerous attempts to try to get the claims consultant and her manager to respond and resolve issues with my claim, no attempt has been made to contact me. Nabilah Dawood and her supervisor Bianca Manaka still have not contacted me.</p> <p>Discovery is definitley one of the worst insurers I have dealt with due to poor customer service. I am considering going to the Ombudsman now to get this matter resolved as I am struggling with Discovery and have attempted numerous times to get the issues resolved.</p> <p>As it stands, I have to take my car back to the panel beater to have the outstanding repair work done and no car has been arranged for me when the delays are due to Discovery and their preferred panel beater.</p>