Pathetic claims department. Don't waste your money with them

The most pathetic after service ever. I was in an accident a month ago and my car was written off. The lady Nqobile dealing with my claim cannot be reached and it always takes more than 3days to respond to emails and finalize the claim. Never providing updates or feedback. I cannot even get hold of her on her contact number.

I escalated the matter to her manager and their manager even, and still they do not respond to the client. My courtesy car is due to be returned on 5days time and I will be left without a car and money to purchase something else. The next i will be told that they cannot fetch my registration documents because of the riots, when they had more than a week to do this.

I regret taking up insurance with this company to be honest and I would strongly advise against it because of the poor customer service and stress its causes in these times. I have never experience such horrible service from an insurance company before.