Pathetic claim turn around time & Service

As with all service providers, Discovery is very prompt with calling for your debit order every month but never that efficient with settling a claim.<br> We have had an ongoing problem with a gate motor that was replaced last year by a Contractor that provides sub-standard work. Despite numerous calls back to Discovery we are sitting with the latest claim on the gate motor still unresolved a month later!!<br> Discovery is quick to shift the blame on to the Contractor who apparently has yet to submit the \report"but fortgets that the shifting of blame merely highlights their lack of control over their procedures and operation. Surely the timeframe for contractors to submit reports aren't open-ended"