LD
Liane D

1 reviews | Active since Mar 2010

11 Aug 2016, 11:48

Pathetic Assessment

<p>So..... It will be 3 weeks on Monday 15th August since we lost everything and still no resolution!!!!!!!!!!!!!! This is pathetic!!! I will never be able to refer any more of my friends since being treated like this, I regret recommending Discovery to my friends that I have in the past - SHOCKING, SHOCKING, SHOCKING!!!!!</p> <p> </p> <p>The Senior Assessor - Adele Venter also told me that I am under insured and should be insured for R275,000.00 - what nonsense!!! Especially since she did not even do a physical assessment as the door to the flat was jammed shut due to water damage and ALSO it's only a 1 bedroom flat!!!! When I offered to contact the owner to break down the door she said no???? HOW IS THAT A FAIR OR ACCURATE ASSESSMENT???</p>

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Replies (4)
LD
Liane D's update11 Aug 2016, 12:23
Reviewer Update

OH MY WORD!!!! Cannot belive this lady phoned me to dispute the whole story!!!!!!!

Discovery Insure
Discovery Insure's reply11 Aug 2016, 14:39
Official

We apologise for the inconvenience and disappointment that you have experienced .

Your concerns have been brought to the attention of the assessor and our claims management team.

We will follow up and provide feedback once addressed.

Regards,

Sakhe

Discovery Insure

Discovery Insure
Discovery Insure's reply11 Aug 2016, 14:41
Official

We apologise for the inconvenience and disappointment that you have experienced .

Your concerns have been brought to the attention of the assessor and our claims management team.

We will follow up and provide feedback once addressed.

Regards,

Sakhe

Discovery Insure

LD
Liane D's update11 Aug 2016, 14:44
Reviewer Update

Thank you, all I am asking for is a resonable resolution soon please? It has been 2.5 weeks since the claim.

I look forward to a positive response.