Pathetic and Non existant service from your Liabilities departments

On 5 August my daughter's car was bumped by a Discovery Insure Client. A 3rd party claim was lodged by the client and I was told that I would be contacted. After two weeks of nothing, I contacted the Liabilities department who asked me to complete a form. I did that!! I was then allocated to Stephen van Niekerk who was going to make contact in 48 hours. This never happened. I then called in and he was busy on another call. I was told that he would contact me. Nothing!! The point is that since being allocated to Stephen van Niekerk. I have had not ONE CALL nor any emails from Discovery Insure. I had to phone in to arrange the assessment. I had to call in to find out whether that was concluded. I had to call to find out what would happen next. I had to call to find out when the car would be allocated to a panel beater. To date I have NOTHING!!!!!! I am absolutely appalled by this service.

The part that frustrates me the most is the fact that we too are Discovery Insure clients!!! I cannot believe that this is service!! I am shocked.