AH
Ashlen H
1 reviews | Active since Feb 2013
13 Sept 2021, 02:02
Pathetic and Disrespectful
My claim has been registered on the 3rd of August 2021, ever since, Discovery has been dragging and procrastinating in finalizing my claim, after going above and beyond to assist the assessor with information they come each week and request new information, procrastinate than say they will present on Friday to the national forum, by that time it's weekend and the next week, the same pattern repeats itself. It's been over 28 business days and they still haven't finalized my claim.
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Replies (2)
Discovery Insure's replyOfficial
13 Sept 2021, 08:26 Good Day,
Thank you for sharing your experience.
We apologise for any inconvenience caused and can assure you that it will be addressed accordingly.
Our team will be in contact with you soonest.
Regards,
Discovery Insure
Thank you for sharing your experience.
We apologise for any inconvenience caused and can assure you that it will be addressed accordingly.
Our team will be in contact with you soonest.
Regards,
Discovery Insure
Discovery Insure's reply13 Sept 2021, 08:26
Official
Good Day,
Thank you for sharing your experience.
We apologise for any inconvenience caused and can assure you that it will be addressed accordingly.
Our team will be in contact with you soonest.
Regards,
Discovery Insure
Thank you for sharing your experience.
We apologise for any inconvenience caused and can assure you that it will be addressed accordingly.
Our team will be in contact with you soonest.
Regards,
Discovery Insure
AH
Ashlen H's updateReviewer Update
13 Sept 2021, 12:49Discovery has no ethics at all. It's absolutely pathetic. It has been 27 business days and Discovery cannot give any sort of commitment regarding my claim nor a proper update. Discovery has the most pathetic and useless management, They hide behind staff thats front line. I requested on numerous occasions that someone from management calls me and still nothing. I hope FSB and JSE could fine or investigate Discovery for this utter disrespect and ********* business practice.
AH
Ashlen H's update13 Sept 2021, 12:49
Reviewer Update
Discovery has no ethics at all. It's absolutely pathetic. It has been 27 business days and Discovery cannot give any sort of commitment regarding my claim nor a proper update. Discovery has the most pathetic and useless management, They hide behind staff thats front line. I requested on numerous occasions that someone from management calls me and still nothing. I hope FSB and JSE could fine or investigate Discovery for this utter disrespect and ********* business practice.