Pathetic and costly service

Morning

I submitted my New salary account Absa Banking details on the 25th of June and requested that change of banking details be effected in time for the 20th of July.

This was not done, as a result my FNB account incurred unpaid chargers of R115, and even worse this will affect my credit rating due to poor service

With this email, I am lodging a formal complaint for the unpaid charges and requesting a formal letter from discovery that the failed transaction was not due to my negligence as I afforded discovery courtesy.