Pathetic 3rd party claim experience

Good day. I have been a Discovery member for many years on almost all platforms the group offers, except insurance. I had my first claim experience with Discovery, but as a 3rd party member - what an absolute shock!

1) The honest guy who drove into my car supp**** me with the Discovery claim number (as he is insured with Discovery Insure). It took about a week to get somebody to advise me what procedures I should follow to start the claim process, due to incorrect email addresses used internally to forward my details to the third party department. 2) From there onward, the adviser allocated to assist with my third party claim has to this date never answered any of my emails, was either never available to answer my phone calls, and just ignore my follow-up enquiries. I have now sent 8 emails to enquire what I should do next and if all the documents I sent are in order since I needed to resend thee same documents several times between the phases of the claim. The consultant did phone me back once and treated me like a child and we never spoke again.

I truly hope Discovery treat their customers better than 3rd party claim individuals are treated - as things currently are, I am very disappointed with the service I get from Discovery and I doubt if I will ever sign up with Discovery Insure...