Pathetic!!

My bad experience is two fold... First I contacted Discovery Insure to relook my premium on my car, seeing that the car is now 2 years old and the value is less. They managed to give me R80 off my R1100 bill. Then I phoned Outsurance, who quoted me R700 less - so it was a no brainer to move. The 2nd part of my experience is where my frustration started. When I did my research on the premiums, it was around 28 Feb, my premium for Discovery runs on the 26th, so to cancel then, means that I wasted the month of March that I already paid for. I phoned Discovery and ask about their cancellation policy and they advised me that it is a 48 hour notice in my case. I then sent them the formal e-mail they required on the 2nd of March and stipulated that I would like to cancel on the 25th of March - which gave them 20 days notice, 18 days more than they required. I immediately received a response mail with a reference number, saying someone will be in contact. Around 10 March, no one has made contact, so I mailed them again, with my reference number, telling them that they better make 100% sure that no further debit orders run. I received another responding mail with a reference number stating that someone will call me. On 23 March I mailed them again, stating that no one called and they better not run another debit order. Surprise surprise the debit order ran on the 26th, and still no one called. On 27 March, I get the promised call... but the service?? There is no words to explain how ill I was treated. I first had to hold the line for about 6 minutes to be transferred to the correct department, then the lady that took the call did not have any of my details. She managed to back date my cancellation as I had all the proof that I did my part of the agreement, but the refund will now take 5-10 business days. She advised me that it will be best for me to phone my bank and cancel the payment. Who does she think she is to make it my problem? They are the ones that took my money without authorization and now I must spend hours on a phone to fix their mistake? Awesome customer service - really?? Needless to say, Discovery Insure did not meet my 24 hour deadline to refund my money which is why I will use every possible platform to inform people how pathetic they are. Now I still need to go through the process of cancelling all my other business with this pathetic company, but I am sure it will be worth it at the end. All that I discovered, is how pathetic Discovery is!