1 reviews | Active since Dec 2012
passing the buck
I’m extremely disappointed with the service from Discovery Insurance. My geyser burst on Monday, and I immediately logged a complaint. A technician was sent out, and the report confirmed the geyser had indeed burst. However, because it’s still under manufacturer guarantee, Discovery refuses to replace or assist — even though my insurance premium clearly includes geyser cover.
Now I’m being told the manufacturer must handle the replacement, but they’re giving me the runaround. It’s been five days without hot water, and no resolution in sight. I pay for this cover monthly, and yet when I need it, I’m left stranded.
This is unacceptable. Discovery needs to take responsibility and assist their paying customers instead of passing the buck. I expect urgent action and a proper resolution.
Please note in the event that the geyser is still under warranty, we refer the claim to the manufacturer for the replacement, as the unit remains covered under their warranty.
Please note that this replacement will not be recorded against the client's claims history and will not impact their loss ratio.
Regards.
Discovery Insure.
Please note in the event that the geyser is still under warranty, we refer the claim to the manufacturer for the replacement, as the unit remains covered under their warranty.
Please note that this replacement will not be recorded against the client's claims history and will not impact their loss ratio.
Regards.
Discovery Insure.