DS
Denise S

1 reviews | Active since Mar 2015

19 Mar 2015, 22:19

Panel Beater drive car @ 162 km in 100 zone.

My car is currently at a Panel beater for hail damage. On 3/3/2015, they moved my car from their workshop to the spray Booth, Whoever drove my car from Company was driving 162km in a 100km zone. My frustration is I was Under the impression  that while your car is been repaired & if it needs to be moved around, it will be moved on a roll back truck & not driven by one of the workers. My policy has ONLY myself & my husband as the drivers. Now who gave them the right to drive it & at THAT speed!<br> <br> On the 10/3/2015 Simone Rowland requested from Sifiso Khumalo the owner contract details which she got and received a email from his secretary which she forward to me. It stated their apologies & the guy was dismissed & if there are any fines they will be liable for the fine.<br> <br> I was not happy and Sent a response on the 11/3/2015 requesting them to ask the owner, Who is Liable for the wear & tear of my car, driving at that speed, my Mileage & Petrol? Simone passes it over to Sifiso on the 16/3/2015 awaiting response BUT NOTHING, have not received a SINGLE response from any of them, it would seem they happy with the response they got, I AM NOT! The service is PATHETIC,19/3/15 & STILL NO CAR

0
Replies (1)
Discovery Insure
Discovery Insure's reply20 Mar 2015, 12:52
Official
Hello Smithd,

We are sorry to hear that our service provider has let you down and we assure you that your feedback is valuable to us.

We also need to apologise for keeping you waiting with your request and assure you that our claims management team is looking into this and will revert.

Kind Regards,
Tsholofelo
Discovery Insure