AP
Andre P
1 reviews | Active since Jun 2024
12 Jun 2024, 17:05
Padding the Profits
In a nutshell, changed vehicles on current insurance policy, 2nd one more expensive than the 1st one, told there would be a pro-rata amount of around R250....all good...?? Not so, full debit on new policy amount the same day, albeit it pro-rated, and told to wait 3-5 working days for them to process a refund of around R930... i.e. allow them the freedom to earn interest on money which doesn't belong to them, take their money out of my account immediately, but make the client wait for the refund....???? How unprincipled or ethically ******* is that...!!!!
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Replies (2)
Discovery Insure's replyOfficial
12 Jun 2024, 17:10Good day Andre,
Thank you for bringing your concerns to our attention.
Our apologize for any inconvenience experienced in dealing with us recently.
We have made the relevant management team aware of your distress regarding the policy.
Regards
Discovery Insure
Thank you for bringing your concerns to our attention.
Our apologize for any inconvenience experienced in dealing with us recently.
We have made the relevant management team aware of your distress regarding the policy.
Regards
Discovery Insure
Best regards,
Discovery Insure's reply12 Jun 2024, 17:10
Official
Good day Andre,
Thank you for bringing your concerns to our attention.
Our apologize for any inconvenience experienced in dealing with us recently.
We have made the relevant management team aware of your distress regarding the policy.
Regards
Discovery Insure
Thank you for bringing your concerns to our attention.
Our apologize for any inconvenience experienced in dealing with us recently.
We have made the relevant management team aware of your distress regarding the policy.
Regards
Discovery Insure
Best regards,
Discovery Insure's replyOfficial
13 Jun 2024, 09:34Good day Andre
We deeply regret any inconvenience caused to you as a result of incorrect billing and the delays with the refund. We understand that this incident has caused frustration and disappointment, and we sincerely apologize for the negative impact it has had on you. As a team, we always strive to provide the highest level of service, and it deeply concerns us when we fall short of your expectations. Refund has been processed, please be assured that we have taken immediate corrective actions to rectify the situation and we have implemented more stringent quality control measures to prevent such issues from occurring in the future.
We value your trust and your continued partnership with us. Our team is committed to ensuring your satisfaction, and peace of mind. Regards
Discovery Insure
We deeply regret any inconvenience caused to you as a result of incorrect billing and the delays with the refund. We understand that this incident has caused frustration and disappointment, and we sincerely apologize for the negative impact it has had on you. As a team, we always strive to provide the highest level of service, and it deeply concerns us when we fall short of your expectations. Refund has been processed, please be assured that we have taken immediate corrective actions to rectify the situation and we have implemented more stringent quality control measures to prevent such issues from occurring in the future.
We value your trust and your continued partnership with us. Our team is committed to ensuring your satisfaction, and peace of mind. Regards
Discovery Insure
Best regards,
Discovery Insure's reply13 Jun 2024, 09:34
Official
Good day Andre
We deeply regret any inconvenience caused to you as a result of incorrect billing and the delays with the refund. We understand that this incident has caused frustration and disappointment, and we sincerely apologize for the negative impact it has had on you. As a team, we always strive to provide the highest level of service, and it deeply concerns us when we fall short of your expectations. Refund has been processed, please be assured that we have taken immediate corrective actions to rectify the situation and we have implemented more stringent quality control measures to prevent such issues from occurring in the future.
We value your trust and your continued partnership with us. Our team is committed to ensuring your satisfaction, and peace of mind. Regards
Discovery Insure
We deeply regret any inconvenience caused to you as a result of incorrect billing and the delays with the refund. We understand that this incident has caused frustration and disappointment, and we sincerely apologize for the negative impact it has had on you. As a team, we always strive to provide the highest level of service, and it deeply concerns us when we fall short of your expectations. Refund has been processed, please be assured that we have taken immediate corrective actions to rectify the situation and we have implemented more stringent quality control measures to prevent such issues from occurring in the future.
We value your trust and your continued partnership with us. Our team is committed to ensuring your satisfaction, and peace of mind. Regards
Discovery Insure
Best regards,