OVERDUE CLAIM PAYMENT

My wife logged claim ********** on 19/11/18 for a bed that got water damaged due to a geyser that broke on Saturday 17/11/18. My wife was helped by Nokuthula Radebe and she requested a quote on n new bed which we did and mailed it to her. Nokuthula send us the claim form to sign on 22/11/18 @ 09h04 and I signed the claim form and mailed it to her on 22/11/18 @ 09h36. She advised my wife telephonically that the money will be released. On Monday 26/11/18 just after08h00 I called and wanted to speak to Nokuthula but she was unavailable and the lady advised me that they have not received my claim for as finance was waiting for my signed claim form. I asked to speak to het team leader named Jathim Mathura and also advised me that there was no claim for....at this stage I was extremely irritated and I mailed him the original mail from 22/11/18 that I send to Nokuthula. Jathim advised me telephonically that he will take this to finance and that my money will be in my account on 27/11/18. I received a sms on 26/11/18 @ 11h55 advising me that a payment was made into my account.After all this drama with this claim and Nokuthula I have not received my payment and the mail I received from her she advises me that the money will reflect in 72 hours??? I'm seriously fed up with **** now ....if your employee stuff up have the ***** to correct the mistake...apologise....and make the OVERDUE payment as promised.