Overcharging premiums for 5 months.

In October 2023 my Discovery Insure premium was increased, which is fine as it was the anniversary and was due. What was not fine was the 26% increase from R 5 858.37 to R 7 378.18 per month. In the past we had experienced a 9% increase, which I deemed to be fair, 26% was absolutely unacceptable.

I queried this with our broker 1.618. I managed to finally get some feedback and had the premium adjusted to R 6 739.09, which is still a 15% increase. It was then adjusted again and made more in line with the 9% and I was informed it would be R 6 406.89 (from R 5 858.37).

However, this past month they did not reduce the premium as was stated. So, for 5 months now I have been "overcharged" my premium. Now let me re-iterate, not for 1 month or 2 months, for 5 months, almost half a year I have been overcharged.

When declaring this to Discovery and 1.618 I get told that they do not back pay over charges. So basically, I have been overcharged by over R 2 000.00 over the past 5 months, but sorry for me.

Discovery, get your act together and start having some decency and some professionalism. You are absolutely *****ing the client, there is no nice way to put it.