AB
Amit B

1 reviews | Active since Mar 2011

19 Aug 2016, 11:52

Overall Lack of customer support from Discovery

<p>I would like to complain about the numerous issues I am having with discovery and the lack of support I have received from their customer services team.</p> <p>* My vitality drive points are constantly wrong and even if I sort out the issue, the dashboard is incorrect again in the next month</p> <p>*The clause that you need to use your flight benefit for Vitality more than 6 weeks before your flight is hidden deep in the rules of the benefit - this is not mentioned anywhere clearly within the website or when checking the availability of flights. This is not the first time Discovery has hidden these clauses and cost me money.</p> <p>*They are still unable to fix the issue with my gear S2 not correctly allocating me points for my workouts. These has been going on for over a month now.</p> <p>*My insurance claim complaint was ignored by discovery and the claims handler has still not made contact with me or responded to my query.</p> <p>This is totally unacceptable - I have chosen to give discovery all of my business with regards to health, insurance and well being but still, I am not treated as a valued customer by any of these divisions.</p>

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Replies (1)
Discovery Insure
Discovery Insure's reply19 Aug 2016, 13:59
Official

Thank you for allowing us the opportunity to resolve the issues you have raised.

We are currently looking into your claim concerns and will provide feedback once done.

Regards,

Sakhe

Discovery Insure