OVERALL BAD SERVICE

2 Weeks ago a pipe burst in my one bathroom. Discovery send a plumber out that clamped the pipe to solve the problem temporarily. A second Plumber came for the repairs and as the first plumber advised that if repairs were to be done the water pressure will now cause the rest of the pipe to burst. Which happened upon repairs. Discovery refuses to repair the rest of the pipe, which I can accept, but refuses to make a note on their system and excusing me of any further excess's if this matter that they are aware off and have been advised on occurs again in the near future. Further more, the repairs company has advised myself and Discovery that upon repairing the wall in the bathroom it will not be looking the same as the rest of the walls. 'However in terms in the policy agreement, Discovery does not pay for matching building materials to create a uniform effect throughout your buildings.' This is an exclusion from the last mail I received. In other words, I must be happy to live with the differences. What happened to restoring the damaged area to its prior condition? This is unacceptable. I have been very patient but this is just ridiculous how they treat you with your first claim.