Over promised Failed delivery

<p>Made a claim with Discovery after an accident and got great service and very efficient. My car was then written off and I was help by Florence Morale who continues with excellent service and keeping me informed about my claim whilst it was being processed. Everything fell apart once she went on leave my claim was assigned to Tatum Colleen who intially was available to help with my queries.</p> <p>I have yet to receive a payout. I spoke to a guy called Sphiwe who advised me the money should reflect on the 28th of December 2016. The car that was written off was taken 22/12/2016 and was advised once they get confirmation the claim will be wrapped up. Then Dineo assited me and told me she will send a courier to fetch the ownership papers which she did. She also advised it takes 48 hrs for Discovery to confirm the courier company has the document this was said 03/01/2016 and I still have received no information regarding my claim payout. I am really disappointed that my claims inception date was 28/11/2016 and has not been finalized more than a month later.</p> <p> </p> <p>Discovery has to train staff adequately as it is not good enough for me to be told someone who told me the would reflect probably didn't see all the information on the system.</p> <p> </p> <p>Everything was handed over and signed off and yet I'm still waiting, Iv had to incur added costs because of your slow service.</p>