Over Promise under deliver.

I have been in touch with Discovery Insure for the past couple of weeks concerning a ******* that occurred on the 26th of January. I submitted my claim on the 27th, late afternoon and started making followups the next few days. On the 29th, after being told that my claim was worked on in the morning, i received a call from a consultant at 11:00 to find out the process hadn't even been started. Why was i **** to in the morning? Further to this, the team leader also made promises that didn't materialise. When i question this, i got a response that she didn't say this. When i responded with 'I also record my phone calls' she went totally quiet?? I spoke with her boss on Monday the 3rd of Feb, where we agreed that he would send me the claim procedures and time duration's, he also promised to give feedback on the manner in which the claim was handled. Still no feedback. I also requested that Discovery give me feedback on the policy, as i thought i had cover on my clothing at the time, its now 12 working day later and no feedback. To whom should i talk to next? All i want is feedback? Musa Dliso - Operations Manager Kelebogile Dube - Team Leader Lynette Mamdoo - Claims Administrator

These are the people i've been dealing with, it appears that they not quite up to the job.